Obzor Cloud - Privacy Policy

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1. Introduction

This Privacy Policy describes how Desert Rose FZE ("we," "us," or "our") collects, uses, and protects your information when you use the Obzor Cloud application and website (obzoe.cloud) (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Business Information

• Contact Details: Phone number, email address, Telegram handle for communication
• Business Type
• Location Data: business address, city, country for service provision
• Operating Hours: Business schedule for analytics optimization

2.2 Analytics Data

• Video Analytics: Anonymous customer flow patterns, table occupancy rates
• Staff Performance: Service timing metrics, workflow efficiency data
• Operational Metrics: Peak hours, wait times, table turnover rates

2.3 Technical Information

• Camera Data: Video feeds processed for analytics (no personal identification)
• Device Information: Camera specifications, network configuration
• Usage Data: Dashboard access logs, report generation times

3. How We Use Your Information

We use your information for:

• Service Provision: Analytics, performance insights, revenue optimization
• Business Intelligence: Generating reports, identifying trends, suggesting improvements
• Technical Support: Installation support, troubleshooting, system maintenance
• Account Management: Billing, subscription management, service updates
• Communication: Service notifications, feature updates, support responses

4. Data Processing and Privacy

4.1 Customer Privacy Protection

We prioritize customer privacy:

• No Personal Identification: Video analytics extract behavioral patterns without identifying individuals
• Local Processing: Video data is processed locally on-site, not transmitted to cloud
• Anonymized Metrics: Only aggregated, anonymous data is stored in our analytics platform

4.2 Data Storage and Security

• Encryption: All data transmitted and stored using industry-standard encryption
• Access Controls: Strict role-based access to analytics data
• Data Retention: Analytics data retained for service optimization, raw video never stored

4.3 Compliance

Our system is designed to comply with local laws (ask support to spesify actual)

5. Data Sharing and Third Parties

We do not sell, trade, or transfer your business data to third parties. This includes:

• No sharing of analytics data with competitors
• No selling of operational insights
• No transfer to marketing companies

5.1 Limited Exceptions

We may disclose information only when:

• Required by any government authorities or legal process
• Necessary to protect our rights or safety
• With your explicit written consent

6. Your Rights

You have the right to:

• Access: Request information about data we hold about your business
• Correction: Update or correct your business information
• Deletion: Request deletion of your account and analytics data
• Data Export: Request export of your analytics reports
• Service Termination: Cancel service and request data deletion

To exercise these rights, contact us at [email protected].

7. Camera Systems and Installation

Regarding camera equipment:

• Customer Ownership: You own all camera hardware installed at your location
• Compatibility: We work with existing CCTV systems where possible
• Local Processing: All video analysis happens in the cloud
• No Recording: We do not store or record video footage

8. Business Data Protection

We protect your competitive advantage:

• Confidentiality: Your operational data is kept strictly confidential
• No Benchmarking: We do not share your performance metrics with other restaurants
• Secure Analytics: All insights remain private to your business

9. International Operations

Your information may be processed in the UAE and other countries where we operate, always maintaining the same level of protection outlined in this policy.

10. Service Cookies and Tracking

We use cookies for:

• Dashboard authentication and session management
• Analytics platform functionality
• System security and fraud prevention

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email. Continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

For questions about this Privacy Policy, contact us at:

• Email: [email protected]
• Company: Desert Rose FZE
• Address: Office Number AT-301,Third Floor, Atrium Tower, Umm Al Quwain Free Trade Zone, Al Barqaa, Umm Al Quwain , United Arab Emirates

13. UAE Privacy Rights

As a UAE-based service, we comply with the UAE Data Protection Law and provide all rights afforded under local legislation.

14. Service-Specific Terms

Additional terms for restaurant analytics:

• Customer Consent: You are responsible for any required customer notifications about analytics in your establishment
• Staff Notification: You must inform staff about performance monitoring systems
• Compliance: You must ensure our service complies with local restaurant regulations