Obzor Cloud Support

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Support

Get Help

Need assistance with Obzor Cloud? We're here to help! Our support team is ready to answer your questions about digital memory storage, account management, and any technical issues you might encounter.

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Response Time

We typically respond within 24 hours during business days. For urgent matters, please mark your email as high priority.

Before You Contact Us

To help us assist you more efficiently, please include the following information in your email:

  • Your registered email address
  • Description of the issue or question
  • Steps you've already tried (if applicable)
  • Browser and device information (if technical issue)

Frequently Asked Questions

How quickly will I see results?
Most business see actionable insights within the first week of installation.
What equipment do I need?
We work with your existing CCTV cameras in many cases. If additional cameras are needed, standard IP cameras cost around AED 300 each. Obzor provides the cloud analytics platform - no expensive hardware required.
Is customer data protected?
Yes, we comply with GDPR and local privacy laws. All video data is processed locally and only analytical insights are stored in the cloud - no personal customer information.
Can I cancel anytime?
Yes, you can cancel with 30 days notice. We'll remove all equipment and delete your data upon request. No long-term contracts required.
Can I upgrade my plan to get a discount?
Yes, you can switch to longer billing periods anytime to get better rates. Upgrade from monthly to 6-month billing and save 32%, or annual billing for 37% savings.