Obzor Cloud - Terms of Service

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1. Acceptance of Terms

By accessing or using the Obzor Cloud application and website (obzor.cloud) (the "Service"), operated by Desert Rose FZE ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms").

If you do not agree to these Terms, do not use the Service.

2. Description of Service

Obzor Cloud is a comprehensive business analytics and intelligence platform that provides:

• Video Analytics: Customer flow analysis, occupancy tracking, and operational insights
• Performance Monitoring: Staff efficiency metrics and service optimization
• Dashboard Access: Real-time analytics and historical reporting
• Multi-Industry Support: Suitable for retail, hospitality, office spaces, and other business environments
• Multi-Industry Support: Suitable for retail, hospitality, office spaces, and other business environments. We continuously expand our analytics capabilities to meet specific industry needs - from queue length analysis for banks and clinics to customer dwell time tracking for retail stores. Our platform adapts to your unique business requirements. For the most up-to-date feature list and custom analytics options, please submit a connection request.

3. Business Accounts and Authorization

3.1 Account Registration

• You must be a legitimate business owner or authorized representative
• You must provide accurate business information including contact details and location
• Only authorized personnel may access the analytics dashboard
• You are responsible for maintaining the security of your account credentials

3.2 Account Responsibility

• You are solely responsible for all activity under your business account
• You must notify us immediately of any unauthorized access
• You must ensure all staff are aware of the analytics system installation

4. Camera Installation and Equipment

4.1 Hardware Ownership

4.2 Installation Requirements

• Site Access: You must provide reasonable access for installation and maintenance
• Infrastructure: You must provide necessary power and network connectivity
• Compliance: Installation must comply with local building codes and regulations
• Existing Systems: We will work with compatible existing CCTV systems where possible

4.3 System Operation

5. Acceptable Use and Compliance

5.1 Permitted Uses

You may use the Service to:

• Monitor business operations and customer/visitor flow
• Optimize staff performance and operational efficiency
• Generate business intelligence reports
• Improve revenue and operational efficiency across various business types

5.2 Customer and Staff Notifications

5.3 Prohibited Activities

You may not:

• Use the Service to identify or track specific individuals without proper legal basis
• Share analytics data with competitors without our consent
• Use the system for purposes other than legitimate business operations
• Interfere with or disrupt the Service or camera systems
• Attempt to reverse engineer our analytics algorithms

6. Data and Analytics

6.1 Data Ownership and Usage

• Your Data: You own your business operational data and analytics insights
• Confidentiality: Your analytics data remains confidential and is not shared with competitors
• Aggregated Data: We may use anonymized, aggregated data for service improvement

6.2 Data Processing and Security

• Server-Side Processing: Video footage is transmitted to and processed on our secure servers
• Encryption: All data is encrypted in transit and at rest
• Access Controls: Strict role-based access to your analytics data

6.3 Data Retention

7. Service Availability and Performance

7.1 Service Level

• We strive for 99.5% uptime but make no absolute guarantees
• Service may be temporarily unavailable for maintenance
• Analytics processing may have delays during peak usage

7.2 Technical Support

• Installation Support: Provided during initial setup
• Technical Support: Available via [email protected]
• System Maintenance: Scheduled maintenance with advance notice

8. Subscription and Payment Terms

8.1 Subscription Plans

• Service is provided on a subscription basis
• Pricing is determined by your chosen plan and number of camera points
• Custom enterprise solutions available upon request

8.2 Payment Terms

• Fees are charged in advance for the subscription period
• Late payments may result in service suspension
• Price changes will be communicated 30 days in advance

8.3 Refund Policy

8.4 Equipment and Installation

9. Intellectual Property

9.1 Our Intellectual Property

• The Obzor Cloud platform, software, and algorithms are owned by Desert Rose FZE
• "Obzor Cloud" and related marks are our trademarks
• You may not reverse engineer or copy our software

9.2 Your Business Data

• You retain ownership of your business operational data
• You grant us limited license to process data for analytics generation
• We do not claim ownership of your business insights or strategies

10. Privacy and Compliance

Your use of the Service is also governed by our Privacy Policy, which is incorporated by reference. You must ensure compliance with:

• UAE Data Protection Law
• Local privacy and surveillance regulations
• Industry-specific regulations applicable to your business
• Employee monitoring laws in your jurisdiction

11. Disclaimers and Limitation of Liability

11.1 Service Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

11.2 Analytics Accuracy

11.3 Limitation of Liability

12. Termination

12.1 Termination by You

• You may terminate with 30 days written notice
• You retain ownership of installed camera equipment
• Analytics data export available upon request
• Refund processed according to our refund policy if applicable

12.2 Termination by Us

We may terminate your account immediately for:

• Violation of these Terms
• Non-payment of fees
• Misuse of the analytics system
• Failure to comply with legal requirements

12.3 Effect of Termination

• Analytics dashboard access will be disabled
• Data retention according to our Privacy Policy
• Camera equipment remains your property
• Final billing reconciliation

13. International Operations

Obzor Cloud operates from the UAE and may process data internationally. We maintain consistent data protection standards across all operations.

14. Changes to Terms

We may modify these Terms with optional 30 days notice via email. Significant changes affecting service functionality may require your explicit consent.

Please note: change notifications may be filtered into spam folders or blocked by email filters. Email notifications are provided as a courtesy only - you are solely responsible for regularly checking this page for the current version of these Terms. We recommend periodically visiting this page to review any updates.

15. Indemnification

You agree to indemnify Desert Rose FZE from claims arising from:

• Your use of the Service
• Failure to obtain required customer or staff consents
• Violation of privacy or surveillance laws
• Misuse of analytics data

16. Governing Law and Jurisdiction

These Terms are governed by UAE law. Disputes shall be resolved through arbitration in Dubai, UAE.

17. Force Majeure

We are not liable for service interruptions due to circumstances beyond our reasonable control, including natural disasters, government actions, or internet infrastructure failures.

18. Severability

If any provision is found unenforceable, the remaining provisions continue in full effect.

19. Contact Information

For questions about these Terms, contact us at:

• Email: [email protected]
• Company: Desert Rose FZE
• Address: Office Number AT-301, Third Floor, Atrium Tower, Umm Al Quwain Free Trade Zone, Al Barqaa, Umm Al Quwain, United Arab Emirates